Our mission is customer satisfaction! We have maintained a 99.3% customer satisfaction rate. Punctuality.... Time is of essence. When you say that you need merchandise by a specified time, all you need to do is let us know on the order and make sure you select the appropriate manufacturing time lines and rest assured your order will ship by the time specified. All of our merchandise is goes through a 3 step inspection process to guarantee that you are receiving the highest quality merchandise. We have been manufacturing embroidered merchandise for over 7 years and we strive to produce the highest quality goods. We offer only the highest quality merchandise but all levels of goods vary depending on the manufacturer so please read all descriptions.